Unable to launch game. Installed everything.

[09op]

Hi. I've been trying for like days trying to get this game to launch. I've installed everything it has asked me to. My OS is Windows 7 32 bit.

[David]

Just To Clarify You Have Installed The Following:

DirectX 9.0c (Feb 2010):
www.microsoft.com/downloads/details.aspx?familyid=0CEF8180-E94A-4F56-B157-5AB8109CB4F5&displaylang=en

VC++ Redist
www.microsoft.com/downloads/details.aspx?FamilyID=9b2da534-3e03-4391-8a4d-074b9f2bc1bf&displaylang=en

Downloaded And Extracted The Latest Version Of The Game

If you've done all this then please give more detail on how far the game gets before it crashes.

Thanks
David

[09op]

I installed both of them a number of times, I click the .exe file and it doesnt even open the loading title. It does show that windows is loading it but it doesnt launch. My PC can run GH:WT for PC at a very good frame rate so it wouldnt be my graphics card.

[David]

So you get no windows error messages at all?
Has a GameLog.txt been generated in the game folder? If so then can you please post it's contents of that file.

Also Could you please run the DirectX Diagnostic File which should be located at: c:\Windows\System32\dxdiag.exe

Once the progress bar has completed click the Save All Information Button at the bottom and send me the file.

Thanks
David

[09op]

The only things I see in my folder are "Phase Shift.exe" and "readme" but I shall try to do what you have said about DirectX. And send the file in a PM?

[David]

yea, if you could.

David

[David]

OK, looking at your DX Diag File I can't see any obvious problems It looks like you've a pretty decent machine and the latest Direct X Installed.

You say that when you run the exe nothing happens at all? No windows error messages? Could it be possible that a virus program is blocking the program as it launches?? Can you check your task manager and see if the games exe is teminated right away or if it remain opens but hidden?

As much detail as possible please.

Thanks
David

[09op]

My virus protector is Macaffe. Any problems with them? And Phase Shift was running as a process in task mangager.

[David]

Not that I know of, try disabling if for a moment and give it a try.

David

[09op]

Sadly it still isn't working. I turned Mcafee off and it still wont start up.

[David]

Can you check your task manager and tell me exactly what happens when you run it. Does it get launched and then terminated right away or does it stay in the list but it's hidden in windows.

David

[09op]

It stays in task manager for about 15 seconds then its as if it closes also this is in the Proceses tab.

[David]

Well, this problem is very difficult to diagnose as there are no error messages. If the gamelog is not being generated then it means that the pogram isn't even getting started as the first thing the program does it generate the game log. Usually this would mean that you are missing important linked files but I can't see that you are. Can you try right clicking on the exe and selecting Properties then try running the game in windows xp compatability mode.

David

[wolf667]

I have the same problem. Game starts, after ~30 seconds Phase Shift.exe process in task manager disappears. But i have generated gamelog.txt

SPOILER: Click to show

Wed Oct 06 23:49:34 2010 - Config Loaded
Wed Oct 06 23:49:34 2010 - **Config Settings**
Wed Oct 06 23:49:34 2010 - X-Resolution Windowed: 1280
Wed Oct 06 23:49:34 2010 - Y-Resolution Windowed: 720
Wed Oct 06 23:49:34 2010 - X-Resolution Fullscreen: 1024
Wed Oct 06 23:49:34 2010 - Y-Resolution Fullscreen: 768
Wed Oct 06 23:49:34 2010 - Music Path: Music\
Wed Oct 06 23:49:34 2010 - Frame Limiter: 0
Wed Oct 06 23:49:34 2010 - Audio Calibration: -65
Wed Oct 06 23:49:34 2010 - Video Calibration: 0
Wed Oct 06 23:49:34 2010 - Display Adaptor: 0
Wed Oct 06 23:49:34 2010 - V Sync: 1
Wed Oct 06 23:49:34 2010 - Triple Buffer: 0
Wed Oct 06 23:49:34 2010 - Windowed Mode: 1
Wed Oct 06 23:49:34 2010 - Texture Filtering: 1
Wed Oct 06 23:49:34 2010 - Anti Aliasing: 2
Wed Oct 06 23:49:34 2010 - Specular Highlights: 1
Wed Oct 06 23:49:34 2010 - Force Drum Lane Count: 0
Wed Oct 06 23:49:34 2010 - Debug Mode: 0
Wed Oct 06 23:49:34 2010 - *******************
Wed Oct 06 23:49:34 2010 - Font Added
Wed Oct 06 23:49:34 2010 - Sprites Loaded

Also u can see my pc configuration and system here: www.xfire.com/profile/wolf870506/
I don't use any antyvirus programs. Applications running in background: Fraps, Rivatuner, Xfire, AQQ.

[David]

Oct 6, 2010 21:57:38 GMT wolf667 said:

I have the same problem. Game starts, after ~30 seconds Phase Shift.exe process in task manager disappears. But i have generated gamelog.txt

Wed Oct 06 23:49:34 2010 - Config Loaded
Wed Oct 06 23:49:34 2010 - **Config Settings**
Wed Oct 06 23:49:34 2010 - X-Resolution Windowed: 1280
Wed Oct 06 23:49:34 2010 - Y-Resolution Windowed: 720
Wed Oct 06 23:49:34 2010 - X-Resolution Fullscreen: 1024
Wed Oct 06 23:49:34 2010 - Y-Resolution Fullscreen: 768
Wed Oct 06 23:49:34 2010 - Music Path: Music\
Wed Oct 06 23:49:34 2010 - Frame Limiter: 0
Wed Oct 06 23:49:34 2010 - Audio Calibration: -65
Wed Oct 06 23:49:34 2010 - Video Calibration: 0
Wed Oct 06 23:49:34 2010 - Display Adaptor: 0
Wed Oct 06 23:49:34 2010 - V Sync: 1
Wed Oct 06 23:49:34 2010 - Triple Buffer: 0
Wed Oct 06 23:49:34 2010 - Windowed Mode: 1
Wed Oct 06 23:49:34 2010 - Texture Filtering: 1
Wed Oct 06 23:49:34 2010 - Anti Aliasing: 2
Wed Oct 06 23:49:34 2010 - Specular Highlights: 1
Wed Oct 06 23:49:34 2010 - Force Drum Lane Count: 0
Wed Oct 06 23:49:34 2010 - Debug Mode: 0
Wed Oct 06 23:49:34 2010 - *******************
Wed Oct 06 23:49:34 2010 - Font Added
Wed Oct 06 23:49:34 2010 - Sprites Loaded

Also u can see my pc configuration and system here: www.xfire.com/profile/wolf870506/
I don't use any antyvirus programs. Applications running in background: Fraps, Rivatuner, Xfire, AQQ.

This issue has now been resolved. The new version will be avalible in a few minutes with a bugfix that hopefully will resolve this issue.

Thanks
David